Team Lead - Tax & Compliance

Job Description

Job Summary We are building cloud-based tax compliance solutions to handle every transaction in the world. Imagine every transaction you make - every tank of gas, cup of coffee, or pair of sneakers, every movie ticket, or streamed song, every sensor-to-sensor ping. Nearly every time you make a purchase, physical or digital, there is an accompanying unique and nuanced tax compliance calculation. You will be reporting to the Manager - Compliance and will work from office. Job Duties Ensure timely and accurate tax filing submissions, meeting Avalara's efficiency and profitability targets. Manage indirect tax filing and preparation tasks for a team of 10+ members. Oversee tax processing tasks, dedicating 50% of the time to team management. Perform duties assigned by higher management while maintaining operational efficiency. Drive high employee satisfaction and retention through programs, coaching, and 1:1s. Clearly communicate project objectives, desired outcomes, and success measures. Set and track goals for self and team members across all IC levels. Hire, groom, and develop team talent, fostering growth and readiness for future opportunities. Identify training needs, collaborate with SMEs and L&D, and support skill development. Conduct regular performance discussions with team members to enhance productivity. Achieve and revise departmental KPI targets to align with goals. Build trusted client relationships, addressing escalations and ensuring satisfaction. Maintain updated application data and reporting, ensuring compliance with guidelines. Generate profitable revenue from extra hours spent on client issues. Establish filing processes across relevant jurisdictions. Collaborate with onsite teams and stakeholders, avoiding escalations. Understand state filing guidelines, identify process gaps, and propose corrective measures. Identify automation opportunities and collaborate with Engineering/Product teams. Manage challenges and people-related issues to ensure smooth operations. Participate in functional meetings by providing feedback and delivering presentations. Support clients and leadership during escalations with appropriate RCA/PA recommendations. Leverage this opportunity to enhance expertise and contribute to organizational excellence. Qualifications 810 years of experience in a shared services model, managing teams and engaging with international stakeholders. Sales & Use Tax SME/Indirect Tax expertise with 1–2 years of team management experience. Experience with goal setting and conducting performance appraisals. MBA in Finance (preferred) with proficiency in MS Excel (intermediate to advanced) and other MS Office apps. Motivates teams effectively while ensuring high customer satisfaction. Adaptable to swing shifts (6 PM–3 AM).