Posted:1 day ago|
Platform:
Work from Office
Full Time
Your Role Day to day you will be acting as the product lead for SAS, Flexera, NDR and Solarwinds while managing a team of Lv1 and 2 analysts. Key Responsibilities Quality assurance of incidents, service requests and change requests Attainment of SLAs, KPIs and associated reporting Ensure system/application alerts are acknowledged and actioned Appropriate escalation to STO management and leadership Oversight of patching, upgrades and configuration changes Manage high-priority incidents and requests related to file transfers Ensure strict compliance with audit controls and evidence requirements Lead advanced troubleshooting of complex file transfer issues and provide expert support to L1 and L2 team members Mentor and share advanced knowledge with L1 and L2 analysts Identify automation and optimization opportunities Experience Working knowledge of networking concepts and protocols, including TCP/IP, DNS and firewalls Reporting using PowerBi, PowerPoint and Excel Bachelor"™s or Master"™s degree in Computer Science, Information Technology, or related field 10+ years of experience in a security operations role 2+ years of management / team leader experience. Proven demonstrable leadership and mentorship skills Expert troubleshooting capabilities Exceptional communication skills Y Your Role Day to day you will be acting as the product lead for SAS, Flexera, NDR and Solarwinds while managing a team of Lv1 and 2 analysts. Key Responsibilities Quality assurance of incidents, service requests and change requests Attainment of SLAs, KPIs and associated reporting Ensure system/application alerts are acknowledged and actioned Appropriate escalation to STO management and leadership Oversight of patching, upgrades and configuration changes Manage high-priority incidents and requests related to file transfers Ensure strict compliance with audit controls and evidence requirements Lead advanced troubleshooting of complex file transfer issues and provide expert support to L1 and L2 team members Mentor and share advanced knowledge with L1 and L2 analysts Identify automation and optimization opportunities Experience Working knowledge of networking concepts and protocols, including TCP/IP, DNS and firewalls Reporting using PowerBi, PowerPoint and Excel Bachelor"™s or Master"™s degree in Computer Science, Information Technology, or related field 10+ years of experience in a security operations role 2+ years of management / team leader experience. Proven demonstrable leadership and mentorship skills Expert troubleshooting capabilities Exceptional communication skills
NTT DATA, Inc.
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Mock Interview
Chennai, Tamil Nadu, India
4.0 - 11.5 Lacs P.A.
Chennai, Tamil Nadu, India
7.0 - 9.0 Lacs P.A.
Hyderabad / Secunderabad, Telangana, Telangana, India
Salary: Not disclosed
Hyderabad
6.0 - 10.0 Lacs P.A.
Hyderabad
6.0 - 10.0 Lacs P.A.
Bengaluru / Bangalore, Karnataka, India
Salary: Not disclosed
Chennai, Tamil Nadu, India
Experience: Not specified
Salary: Not disclosed
Bengaluru / Bangalore, Karnataka, India
Experience: Not specified
Salary: Not disclosed
Bengaluru
5.0 - 8.0 Lacs P.A.
Chennai, Tamil Nadu, India
Experience: Not specified
Salary: Not disclosed