Job
Description
The Shift Manager oversees end-to-end operations for the AI extracted statements verification team, ensuring timely task completion, quality control, and coordination across roles for the respective shift. Responsibilities: Manage day-to-day operations for assigned shift. Ensure timely and accurate handling of AI extracts by associates. Coordinate with QA, Data Analysts, and client teams. Track productivity, SLAs, and manage shift rosters. Handle escalations and provide mentorship to team members. Maintain operational dashboards and reports. Requirements: Graduate with 8+ years of experience in KPO/BPO or back-office operations. Minimum 1-2 years in a team lead/shift management role. Strong leadership, communication, and conflict-resolution skills. About Virtusa Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us. Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence. Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
