Senior Executive- OTC Collection

Job Description

Why JCI https / / www.youtube.com / watch?v=nrbigjbpxkg Asia-Pacific LinkedIn https / / www.linkedin.com / showcase / johnson-controls-asia-pacific / posts / ?feedView=all Career The Power Behind Your Mission Open Blue This is How a Space Comes Alive How will you do it? Responsible for activities related to a broad cross section of Johnson Controls customer portfolios Analyze accounts and set targets - Collection plan / strategy at the beginning of month Responsible for overseeing collection activities of all the active cusotmers for North America & Canada region Manage Collection processes, provide early stage customer service and, where necessary, raise cases involving customer complaints Co-ordination with cusotmers and cash application team for remittance advise Support other finance operations by providing and receiving information from customers regarding invoicing, collection and cash application Account reconciliation - follow up with sales team and review open points and request customer master team to update system Manage and Process Adjustments, Promise to Pay/ Deductions / Payment Plans / Write Offs Issuing Dunning Letters and/Or Legal Proceedings for uncollected receivables To ensure compliance to applicable policies, guidelines, and regulations What we look for? Graduate / Postgraduate / Master s Degree in any stream Proficient in both verbal and written business communications 2- 5 Years of experience required in North America Collections process Systems knowledge in ERPs (Baan, Qolsys , Amer, Oracle & SAP) Experience in North American process transition would be preferred Proficiency in Collections Tools like Getpaid , Contact Tool, High Radius will be preferred Excellent customer service, business communication, and follow-up skills, with the ability to work in a fast-paced team environment while meeting deadlines.