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Spinny
Quality Analyst - Marathi + Gujarati

Quality Analyst - Marathi + Gujarati

Spinny

2 - 6 years

4 - 5 Lacs

Gurgaon

Posted:2 months ago| Platform:

Apply Now

Skills Required

Call Audit Quality Audit Call Monitoring Call Quality Feedback chat Auditing Chat Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role and Responsibilities: • Monitor ticket journey to evaluate agent performance, identify trends, and provide feedback to drive overall improvement. • Conduct regular feedback sessions on process improvement, product knowledge, customer experience enhancement, and general awareness. • Deliver actionable data and insights to various internal teams as needed to improve service quality. Qualifications & Skills: • Bachelors degree with a minimum of 2 years of relevant experience. • Prior experience in auditing voice and chat processes is essential. • Excellent verbal, written, and interpersonal communication skills. • Strong listening and analytical abilities. • Comprehensive knowledge of call audit terminologies and relevant technologies. • Proficiency in Microsoft Office (Intermediate in Word, Basic in Excel). Additional Requirements: • Must be fluent in any of the following language combinations: o Hindi + English + Marathi & Gujarati

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Spinny

www.spinny.com

Automotive Technology

Gurugram

100-200 Employees

32 Jobs

Key People

Mohit Gupta

Co-Founder & CEO
Gunjan Randev

Co-Founder
Ravi Bhattacharya

Chief Technology Officer

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Quality Analyst - Marathi + Gujarati

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Quality Analyst - Marathi + Gujarati

Experience & Salary

Skills Required

Work Mode

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Job Description

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