International Customer Support Executive

Job Description

Job Title: International Customer Support Executive Job Details:Notice Period: Immediate Shift Timings: Night Shifts Work Type: On-Site No. of Openings: 10 Salary Range: ₹16,000 – ₹30,000 per month Language Requirements: English Qualification: Minimum 12th pass Experience Required: 0 – 5 years Age Limit: 18 – 30 years Job Summary: Handle customer queries through live chat or email in a simulated environment. Maintain a professional, courteous, and customer-first approach. Strong emphasis on written English, problem-solving, and communication. Roles & Responsibilities:Respond to customer queries via chat or email in a timely and professional manner. Understand customer needs and offer accurate solutions. Follow communication scripts and maintain a friendly tone. Clearly document all customer interactions. Escalate complex issues when necessary. Keep up-to-date with company products, services, and policies. Meet performance targets such as resolution time and customer satisfaction. Ensure excellent customer experience through empathy and responsiveness. Required Skills & Qualifications:Excellent written English, grammar, and punctuation. Good reading comprehension and analytical skills. Familiarity with MS Office, email writing, and internet browsing. Ability to multitask and handle a fast-paced environment. Previous customer service experience is preferred but not mandatory. Willingness to work in rotational shifts (if required). Eligibility Criteria: Freshers: ₹16,000/month Experienced (1+ year): Up to ₹30,000/month (based on interview) Strong command of English Good typing speed and accuracy Basic computer and internet knowledge Flexible with work timings Selection Process: Round 1: Online Essay Writing Round 2: In-Office Assessment (Shortlisted candidates only) Round 3: Walk-in Interview Additional Tips: Ensure a stable internet connection for virtual rounds. Dress formally for all interview stages. Communicate professionally and be punctual.