Incident Management

0 years

0 Lacs

Chennai, Tamil Nadu, India

Posted:2 days ago| Platform: Linkedin logo

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Skills Required

management servicenow itil service reports portal content logging troubleshooting report certification drive

Work Mode

On-site

Job Type

Full Time

Job Description

Must-Have Proficient in ITSM tool administration and management, ServiceNow tool Experience in ITIL processes Understanding on Change and Problem management process cycle Conduct periodic assessments and reviews of the entire Service Level Management (SLM) process Ensure request, incident, problem, and change records are accurate and complete, from creation to closure Conducting internal quality check on ticket status Assist in creating and maintaining IT operational workflows, knowledge documents, reports, portal content, and communications to IT and business customers Facilitate major incident conference bridges, accurately identifying and logging attendees, timelines and troubleshooting steps taken Driving Change, Problem call with respective team Coordinate planned change windows, and log results Report preparation on pending change, problem and presenting to management Good-to-Have Minimum 2 mandate details are mandate with two or 3 liners Change/Incident management (ITIL). Must have ITIL certification Exp Range: 6 To 10 Location: Chennai Interview Type: Weekday Virtual Drive Date: 13-Jun-2025 Day: Friday Show more Show less

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Tata Consultancy Services
Tata Consultancy Services

Information Technology and Consulting

Thane

500,000+ Employees

2443 Jobs

    Key People

  • Rajesh Gopinathan

    CEO and Managing Director
  • K. Krithivasan

    Incoming CEO

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