Front Office Executive (Receptionist)

Job Description

Park Avenue Hotels is seeking a professional and customer-oriented Front Office Executive to manage front desk operations efficiently. The ideal candidate should have excellent communication skills, a warm personality, and the ability to handle guests professionally. While the primary location is Chennai, the candidate should be flexible to travel to other branches (Trichy & Bangalore) in case of emergencies. Key Responsibilities: Greet guests warmly and ensure a seamless check-in and check-out process. Handle reservations, room allocations, and guest inquiries efficiently. Maintain up-to-date records of guest check-ins, check-outs, and room availability. Process payments, generate invoices, and handle cash or credit transactions. Coordinate with housekeeping and other departments to ensure guest satisfaction. Address guest concerns and complaints professionally and provide appropriate solutions. Ensure compliance with hotel policies, procedures, and safety standards. Support the front office team during peak hours or staff shortages at other branches if needed. Requirements: Minimum 1-2 years of experience in front office operations, preferably in a hotel. Proficiency in English and Tamil ; knowledge of regional languages is an advantage. Hands-on experience with PMS software (e.g., IDS, Opera, or similar) is preferred. Strong interpersonal skills with a guest-focused approach. Ability to handle multiple tasks under pressure with strong problem-solving skills. Flexibility to travel to other hotel branches in emergencies . Basic knowledge of billing and accounts is an added advantage. Compensation & Benefits: Competitive salary based on experience. Accommodation and travel allowance (when required to work at other branches). Employee benefits as per company policy. If you are a motivated professional with a passion for hospitality, we would love to have you on our team! Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Food provided Schedule: Day shift Fixed shift Morning shift Night shift Work Location: In person Expected Start Date: 31/05/2025