Job
Description
We're Hiring: E-commerce Operations Executive Platforms: Amazon | Flipkart | Meesho | Jiomart & More Location: Gorwa (Bidc), Vadodara, Gujarat Department: E-commerce & Marketplace Operations Reports To: E-commerce Manager / Head of Operations Your Mission: Are you a marketplace ninja with a sharp eye for detail and a passion for smooth operations? Join our fast-growing e-commerce team and take charge of ensuring every order flows seamlessly — from warehouse to customer — while keeping the sales engine humming! You’ll be the driving force behind: Efficient product fulfillment Performance & sales monitoring Handling returns and providing 5-star customer support What You'll Be Doing: Fulfillment Operations – Be the Bridge Between Warehouse & Marketplace Plan and create inbound shipments for Amazon FBA , Flipkart FAF/Smart , and more. Make sure every item is perfectly packed, labeled, and compliant with platform standards. Work closely with logistics and warehouse teams to ensure on-time delivery to FCs . Reconcile inventory regularly and solve operational hiccups like stranded stock or shipment issues . Sales & Performance Monitoring – Keep the Engine Running Dive into Amazon, Flipkart, Meesho dashboards to analyze sales, returns, and growth metrics . Keep tabs on Buy Box win rates , order defect rate , return trends , and account health . Suggest smart price tweaks, stock shifts, and promo strategies to boost visibility and conversions . Always stay one step ahead by responding to platform alerts and updates before they become issues. Returns & Customer Support – Turn Problems into Praise Manage return requests, approvals, refunds, and replacements like a pro. Coordinate between customers, couriers, and warehouse teams to close the loop fast. Pick up the phone and solve customer issues with confidence, empathy, and efficiency. Protect our seller reputation by ensuring fast, polite, and professional resolution to every concern. Who You Are: **Experienced with Amazon Seller Central , Flipkart Seller Hub , and other e-com panels (Meesho, Jiomart, Snapdeal, etc.) **Comfortable with FBA, FAF, and know your way around inventory flow and returns **Excellent in Excel/Google Sheets — filters, formulas, and pivots are your friends **Fluent in English & Hindi , with bonus points for regional language skills **A natural problem-solver who handles customer calls without breaking a sweat Bonus Points If You Have: 1–3 years of experience in e-commerce / marketplace operations Hands-on experience with fulfillment logistics , packaging SOPs, or seller compliance Worked with analytics tools, ERP software, or customer service CRMs Why Join Us? Work with a team that’s fast, fun, and focused on growth Be part of a company that’s expanding across India’s top marketplaces Learn, grow, and take full ownership of your role — your ideas matter here! Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹35,000.00 per month Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Education: Bachelor's (Required) Experience: E-Commerce: 3 years (Required) Shift availability: Day Shift (Required) Work Location: In person
