Data Center Monitoring and Compliance Specialist

Job Description

1. Summary of the role Perform environment monitoring, reporting and issue remediation for systems hosted in the Data Center. Join a team of highly competent individuals to provide support to the ongoing operation of hosted services for internal customers to the Global Data Center. 2. Tasks and Responsibilities Monitor, proactively and reactively respond to changing conditions identified within the central monitoring system for a mission critical environment consisting of: o Over 1500 virtual servers, based in VMware and physical servers. Windows Server OS (2008, 2012, 2016, 2019); Standalone and Cluster Linux (RedHat) o Database environments (MSSQL and Oracle) o Infrastructure devices such as load-balancer and fibre channel switches Identify non-standard or incompliant configurations and automated resolutions to achieve a consistent and desired state Collaborate with colleagues and business contacts to report issues and identify the root cause and remedial actions. Provide regular status reports and overview of hosting environment health Participate in call rotation/duties 3. Additonal skills Experience of some or all technologies currently deployed in the data center (covered in responsibilities) with particular attention to: o Basic Windows Linux OS experience essential o Scripting in Powershell, Python or other common platform language o Working an Enterprise IT monitoring system Experience or working knowledge in ITIL processes and standards is an added advantage though not essential Excellent verbal and written communication skills in English is essential 4. Competencies Structured approach to daily routines and troubleshooting processes Interest in applying change and process management rules in a disciplined manner. Ability and motivation to listen and learn from colleagues and peers Ability to work in co-operation with vendors and colleagues across multiple business areas and countries. 5. Key Interfaces and Stakeholders Customers in the different business areas External providers of technology and services Team members within the Global data center and Technical Services team as a whole