Customer Support Associate

Job Description

Astrotalk is the largest company in the field of astrology and one of the fastest-growing bootstrapped startups. Started by a nonbeliever who became convinced of astrology's validity after having his life predicted correctly, Astrotalk's mission is to connect customers with real astrologers who guarantee customer satisfaction. The company has served over 7 crore customers since its inception. About the role: As a Customer Support Associate at Astrotalk, you will play a key role in supporting the company's business objectives and driving growth through the execution of strategic initiatives. Your responsibilities include addressing customer inquiries and resolving issues promptly and effectively. Additionally, you will maintain customer satisfaction by ensuring positive interactions and gathering feedback to improve services. You will also document interactions and escalate complex issues to higher-level support when necessary. Experience: 1-3 years Key Responsibilities: Respond to customer inquiries via phone, email, chat, or social media. Provide detailed information about products and services. Maintain customer satisfaction through positive and professional interactions. Escalate complex issues to higher-level support or specialized departments. Job Types: Full-time, Permanent Pay: ₹28,000.00 - ₹35,000.00 per month Benefits: Food provided Health insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Monday to Friday Experience: Customer support: 1 year (Required) Location: Noida, Uttar Pradesh (Preferred) Work Location: In person