Customer Relationship Executive

Job Description

About the company - Broomees is a leading domestic help hiring platform, founded in 2021 with the goal of providing top-notch services to clients in Tier-1 cities like Delhi, Noida, Gurugram, Bangalore & Pune. Our team of skilled professionals offer babysitting, cooking, and housekeeping services. We are backed by global VCs, Shark Tank India and successful industry leaders. We pride ourselves on providing reliable, high-quality assistance to allow our customers to focus on their lives and leave the headache of hiring domestic help to us. About the role - ● Execution and measurement of customer support across all channels, including update tracking, analysis, and evaluation. ● Diligently address and resolve customer inquiries and issues via e-mails and calls. ● Ensuring that their needs are met with the highest level of efficiency and attentiveness. ● Engage in both inbound and outbound communication. ● Resolve the real-time queries of esteemed customers, foster customer retention, and provide service-related information as needed. ● Ensure all the customer queries/issues are being resolved on priority with clarity and promptness. Qualifications and Skills - ● Willingness to work in a friendly, energetic and fast-paced environment ● Must be proficient with Hindi, English & speaking another language will be an added advantage. ● Preferred to have a minimum of 1 year of work experience as a CX executive. ● Should have managed- Emails/Calls/Chat/Social Media queries. ● Ability to multitask, and must have excellent communication skills. Job Type: Full-time Pay: ₹18,000.00 - ₹20,000.00 per month Schedule: Fixed shift Supplemental Pay: Performance bonus Work Location: In person Application Deadline: 01/06/2025 Expected Start Date: 02/06/2025