Customer Relations Professional

Job Description

SFATEC PRIVATE LIMITED is looking for Customer Relations Professional to join our dynamic team and embark on a rewarding career journey Customer Interaction: Engage with customers through various channels including phone calls, emails, live chat, and in-person meetings Promptly respond to customer inquiries, resolve complaints, and provide product/service information Relationship Management: Build and maintain strong relationships with customers by understanding their needs, preferences, and concerns Proactively identify opportunities to enhance customer experience and loyalty Issue Resolution: Investigate and resolve customer issues or complaints in a timely and effective manner Escalate complex issues to appropriate departments for further assistance and follow up to ensure resolution Feedback Collection: Gather feedback from customers regarding products, services, and overall experience Analyze feedback to identify trends, areas for improvement, and opportunities to enhance customer satisfaction Documentation: Maintain accurate records of customer interactions, transactions, complaints, and resolutions Use customer relationship management (CRM) software or other tools to track customer data and communication history Communication: Communicate product updates, promotions, and relevant information to customers Keep customers informed about the status of their inquiries or requests Cross-functional Collaboration: Collaborate with other departments such as sales, marketing, and product development to ensure a seamless customer experience Share customer insights and feedback to support business improvement initiatives Training and Development: Stay updated on product knowledge, customer service best practices, and industry trends Participate in training sessions and workshops to enhance skills and knowledge relevant to the role