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Cross Functional Lead - L1

4 - 9 years

7 - 11 Lacs

Pune

Posted:2 months ago| Platform: Naukri logo

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Skills Required

sap sd business analysis sap mm module sap wm sap mm operations management team management gl back office operations customer service banking operations sap success factor oracle apps functional branch operations sap fico sap hana customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role Do About The Role : As a cross functions lead, you should act as a Single point of contact for the execution of ITIL Processes like incident management, problem management, change management, etc. designed for a single Customer or as per SIAM framework in Multi-vendor Environment Capable to connect, update and manage discussions with the Customer and other Service providers / Vendors for all in-scope infrastructure related technical services viz., Networking, Servers, VMware, storage. Capable to drive and collaborate with multiple stakeholders on day to day operations to bring in coordination across the technical towers Lead the ITIL Process resources to achieve the Process KPIs and Service level targets. Act as a crisis manager during the occurrence of critical incidents, guide Pro-active problem management, address critical issues to avoid change failures, ensure up-to-date maintenance of CMDB, achieving the Availability and capacity targets Ensuring the Process adherence, meeting the Quality norms of Wipro and the Customer Driving the internal audits, define and drive service improvement programs based on the external audit findings Report the Customer on all Process areas as per the Contractual agreements.

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Wipro
Wipro
www.wipro.com

Information Technology & Services

Bengaluru

250,000+ Employees

11788 Jobs

    Key People

  • Thierry Delaporte

    CEO & Managing Director

  • Jatin Dalal

    Chief Financial Officer

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