Client Relationship Executive

Job Description

About Us: Transcloud Solution is a dynamic and innovative force in the world of technology, specialising in creating cutting-edge software solutions. With a commitment to excellence, we pride ourselves on delivering bespoke software that transforms businesses and empowers our clients in the digital landscape. Job Description: We are seeking a dynamic and personable Client Relationship Executive to join our software company. This pivotal role will be responsible for onboarding new clients, creating demonstration videos, managing ongoing client relationships, and ensuring client success with our software solutions. The ideal candidate will have exceptional communication skills, technical aptitude, and a passion for building strong client relationships. Key Responsibilities Client Onboarding: Develop and implement a structured onboarding process for new clients Conduct initial kickoff meetings to understand client requirements and objectives Configure software solutions to meet specific client needs Coordinate with internal teams to ensure smooth implementation Create personalized onboarding materials and training sessions Track onboarding progress and ensure timely completion Demo Creation & Technical Communication: Record professional, high-quality product demonstration videos Create tailored demos highlighting features relevant to prospective clients Develop clear and concise step-by-step tutorials Maintain a library of demo resources for different use cases Stay current with product updates to ensure demos showcase latest features Collaborate with product and marketing teams on demo content strategy Client Relationship Management: Serve as the primary point of contact for assigned clients Build and maintain strong, long-lasting client relationships Conduct regular check-ins to assess client satisfaction Identify opportunities for expansion within existing accounts Address client concerns promptly and professionally Advocate for client needs within the organization Document client communications and requirements in CRM system Client Success & Retention: Monitor client usage patterns and engagement with the software Identify at-risk accounts and implement retention strategies Collect and analyze client feedback to improve products and services Work with the support team to resolve technical issues Develop and implement account growth strategies Track and report on key client success metrics Qualifications Required Skills & Experience Bachelors degree in Business, Marketing, Communications, or related field 0.6 to 2 years experience in customer success, account management, or similar role Excellent verbal and written communication skills Strong presentation and demonstration abilities Proficiency with CRM systems Basic video recording skills Ability to understand and communicate technical concepts to non-technical audiences Strong problem-solving abilities and attention to detail Excellent time management and organizational skills