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Client Communication Specialist

1 - 2 years

8 - 14 Lacs

Hyderabad

Posted:3 weeks ago| Platform: Naukri logo

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Skills Required

CRMs Customer Success Managers Client Onboarding Customer Success Client Relationships Client Services

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a proactive and people-savvy individual to serve as the bridge between our clients and our Customer Success Managers (CSMs). This role is ideal for someone who enjoys client interaction, problem-solving, and ensuring smooth delivery of post-sales services. Key Responsibilities: - Act as the first point of contact for clients post-onboarding - Assist the CSM team in understanding client requirements and priorities - Coordinate between internal teams and clients to ensure timely updates and follow-ups - Help track deliverables and ensure SLAs are met - Maintain clear communication records and update CRMs accordingly - Handle client feedback, concerns, and route them to appropriate internal stakeholders What We're Looking For: - Strong communication and interpersonal skills - Ability to manage multiple tasks and work under pressure - Good understanding of customer service processes - Basic knowledge of CRM tools (HubSpot, Salesforce, etc.) is a plus - Fresher or 1-2 years of experience in customer-facing roles preferred Location: Hyderabad, India. WFO only

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