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Assistant Manager - Global HR Direct

7 - 12 years

12 - 17 Lacs

Gurugram

Posted:1 day ago| Platform: Naukri logo

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Skills Required

Service delivery Training HRMS Usage Operational excellence Brand management Focus HR Monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

About this Opportunity This role is pivotal in ensuring Tier 1 service delivery to employees across our location. As the main point of contact, you will coordinate projects, engage with stakeholders, and enhance employee experience by providing seamless HR support. You will be responsible for driving operational excellence and fostering a collaborative environment with key stakeholders to reduce escalations and enhance our brands reputation. What You Will Do Operations: Coordinate projects from a location perspective to ensure smooth Tier 1 service delivery. Liaise with location stakeholders to provide efficient support to end-users. Learning Competence Development: Schedule and monitor process knowledge training sessions for team members. Identify and document training needs for agents, focusing on both process and behavioral aspects. Stakeholder Brand Management : Maintain cohesive engagement with stakeholders, including HR Engagement Leads and Unit Heads. Respond to escalations from HRBPs and end users across all business units. Represent the location in monthly governance meetings, aiming to reduce escalations and eliminate noise from business units. The Skills You Bring Graduate/Post Graduate in HR with a minimum of 7 years of overall experience, including at least 3 years in employee support processes. Should be comfortable with night shifts Strong knowledge or exposure to HR functions, HRMS, and e-HR systems is highly desirable. Demonstrated ability to multitask, with a keen learning orientation, accountability, and adaptability. High standard of personal integrity, with the ability to handle extremely confidential information in a professional manner. Exceptional customer focus, with a commitment to providing top-tier support to employees. Primary country and city: India (IN) || Gurgaon Req ID: 768389

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    Senior Vice President and Head of Business Area Technologies & New Businesses

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