Job
Description
Relationship Manager Key Responsibilities: Client Relationship Management: Build and maintain long-term relationships with clients to ensure high customer satisfaction. Serve as the primary point of contact for assigned clients, addressing their needs and concerns promptly. Business Development: Identify potential business opportunities and upsell/cross-sell company products and services to existing and new clients. Conduct market research to stay updated on industry trends and competitors. Customer Support: Handle client queries, resolve complaints, and escalate unresolved issues to the relevant departments. Conduct periodic reviews and feedback sessions with clients to ensure alignment with their expectations. Coordination & Collaboration: Liaise with internal teams (sales, operations, and support) to deliver seamless service to clients. Coordinate with management for strategic planning to enhance the client experience. Reporting & Documentation: Prepare and present regular reports on client accounts, feedback, and business opportunities. Maintain a detailed record of client interactions and progress. Key Requirements: 1 Experience: o Proven experience in relationship management, sales, or account management. o [Optional] Industry-specific experience (e.g., banking, real estate, or technology). 2 Skills: o Strong interpersonal and communication skills. o Excellent problem-solving abilities and attention to detail. o Proficiency in CRM tools and basic computer applications (e.g., MS Office). 3 Other Requirements: o Ability to work under pressure and meet deadlines. Relationship Manager Key Responsibilities: Client Relationship Management: Build and maintain long-term relationships with clients to ensure high customer satisfaction. Serve as the primary point of contact for assigned clients, addressing their needs and concerns promptly. Business Development: Identify potential business opportunities and upsell/cross-sell company products and services to existing and new clients. Conduct market research to stay updated on industry trends and competitors. Customer Support: Handle client queries, resolve complaints, and escalate unresolved issues to the relevant departments. Conduct periodic reviews and feedback sessions with clients to ensure alignment with their expectations. Coordination & Collaboration: Liaise with internal teams (sales, operations, and support) to deliver seamless service to clients. Coordinate with management for strategic planning to enhance the client experience. Reporting & Documentation: Prepare and present regular reports on client accounts, feedback, and business opportunities. Maintain a detailed record of client interactions and progress. Key Requirements: 1 Experience: o Proven experience in relationship management, sales, or account management. o [Optional] Industry-specific experience (e.g., banking, real estate, or technology). 2 Skills: o Strong interpersonal and communication skills. o Excellent problem-solving abilities and attention to detail. o Proficiency in CRM tools and basic computer applications (e.g., MS Office). 3 Other Requirements: o Ability to work under pressure and meet deadlines. Relationship Manager Key Responsibilities: Client Relationship Management: Build and maintain long-term relationships with clients to ensure high customer satisfaction. Serve as the primary point of contact for assigned clients, addressing their needs and concerns promptly. Business Development: Identify potential business opportunities and upsell/cross-sell company products and services to existing and new clients. Conduct market research to stay updated on industry trends and competitors. Customer Support: Handle client queries, resolve complaints, and escalate unresolved issues to the relevant departments. Conduct periodic reviews and feedback sessions with clients to ensure alignment with their expectations. Coordination & Collaboration: Liaise with internal teams (sales, operations, and support) to deliver seamless service to clients. Coordinate with management for strategic planning to enhance the client experience. Reporting & Documentation: Prepare and present regular reports on client accounts, feedback, and business opportunities. Maintain a detailed record of client interactions and progress. Key Requirements: 1 Experience: o Proven experience in relationship management, sales, or account management. o [Optional] Industry-specific experience (e.g., banking, real estate, or technology). 2 Skills: o Strong interpersonal and communication skills. o Excellent problem-solving abilities and attention to detail. o Proficiency in CRM tools and basic computer applications (e.g., MS Office). 3 Other Requirements: o Ability to work under pressure and meet deadlines. Relationship Manager Key Responsibilities: Client Relationship Management: Build and maintain long-term relationships with clients to ensure high customer satisfaction. Serve as the primary point of contact for assigned clients, addressing their needs and concerns promptly. Business Development: Identify potential business opportunities and upsell/cross-sell company products and services to existing and new clients. Conduct market research to stay updated on industry trends and competitors. Customer Support: Handle client queries, resolve complaints, and escalate unresolved issues to the relevant departments. Conduct periodic reviews and feedback sessions with clients to ensure alignment with their expectations. Coordination & Collaboration: Liaise with internal teams (sales, operations, and support) to deliver seamless service to clients. Coordinate with management for strategic planning to enhance the client experience. Reporting & Documentation: Prepare and present regular reports on client accounts, feedback, and business opportunities. Maintain a detailed record of client interactions and progress. Key Requirements: 1 Experience: o Proven experience in relationship management, sales, or account management. o [Optional] Industry-specific experience (e.g., banking, real estate, or technology). 2 Skills: o Strong interpersonal and communication skills. o Excellent problem-solving abilities and attention to detail. o Proficiency in CRM tools and basic computer applications (e.g., MS Office). 3 Other Requirements: o Ability to work under pressure and meet deadlines.
