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Quality Analyst || Urgent Requirement || Delhi

2 - 7 years

4 - 6 Lacs

Delhi NCR, Gurgaon, Noida

Posted:2 months ago| Platform: Naukri logo

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Skills Required

Call Audit Root Cause Analysis Call Monitoring Call Quality QC Tools Call Calibration Pareto Analysis Call Center Training

Work Mode

Work from Office

Job Type

Full Time

Job Description

Implement and ensure Call Quality Audit. Monitor and evaluate inbound and outbound calls to ensure adherence to quality standards. Provide detailed feedback to agents and team leaders regarding performance and service quality .

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Parth Associates
Parth Associates
www.parthassociates.com

Consulting

Anytown

50 Employees

240 Jobs

    Key People

  • Jasmine Kumar

    CEO

  • Ravi Sharma

    COO

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Parth Associates logo

Quality Analyst || Urgent Requirement || Delhi

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Delhi NCR, Gurgaon, Noida