Product Analytics Leader

Job Description

As a Product Analytics Leader at StarRez, you will oversee impact measurement of our software across the customer and user lifecycle. Insights derived from this area of the business will be used to drive product strategy and the roadmap, enhance the customer experience and optimize business performance. This is a senior-level role that combines technical and data expertise, strategic thinking, and leadership to deliver actionable insights and influence decision-making across the organization. What You Will Own Leadership & Strategy: Define and implement the product analytics strategy to support product and business goals. Lead a small but highly capable team of analysts, providing mentorship, guidance, and development to scale the impact of the team for the benefit of the busines. Data-Driven Insights: Partner with product and executive teams to identify key questions and deliver insights that influence product roadmaps, improve business operations and bottom line impact. Analyze complex datasets to uncover trends, identify opportunities, and solve business challenges. Advanced Analytics & Experimentation: Design and oversee A/B testing frameworks, ensuring statistical rigor and reliable results. Apply advanced analytics techniques (e.g., regression analysis, cohort analysis, segmentation) to inform strategic decisions. Stakeholder Collaboration and Communication: Serve as a trusted advisor to product managers, engineers, designers, customer operations, marketers, sales leaders and other executives on data-related matters. Translate technical findings into clear, actionable recommendations for diverse audiences. Be a great data story teller, skilled in the art of using data visualization to bring to life stories on how our users are engaging with our software. Present findings in compelling and easy to digest ways to leaders all the way up to the CEO. Data Infrastructure: Collaborate with data engineering teams to ensure robust and scalable data pipelines. Advocate for tools and systems that improve data accessibility and usability across the organization. Performance Monitoring: Establish and maintain dashboards and reporting mechanisms to track product performance and user behavior. Regularly communicate findings to stakeholders and leadership. Tool Ambassador: Run a Centre of Excellence for Pendo, our incumbent Product Analytics tool, in order to realise maximum value from this software. Stay across developments of its features and leverage connections with other internal insights tools (eg. Salesforce and Domo) to generate the highest impact data sets that can then be used to guide business decisions.