Job
Description
Role: Brand Concierge -Online Order Support VA! Work Experience: 1+ year Work location: Hyderabad. Mode of Work: Remote (Flexible working hrs) - 6 days Salary: 15k per month Job Description: We are seeking a dependable and customer-focused Brand Concierge - Online Order Support VA to deliver a premium, concierge-level experience to our customers. This is a remote position ideal for someone who excels in customer engagement, thrives in a fast-paced environment, and is passionate about delivering exceptional service. Key Responsibilities: 1. Lead Qualification : ○ Identify and qualify inbound leads to understand customer needs. ○ Build rapport with potential customers and ensure strong lead conversion. 2. Lead Engagement & Nurturing : ○ Warm up leads through customer interaction via messages and emails. ○ Respond to customer queries promptly and provide necessary guidance. 3. Database Management : ○ Maintain accurate and updated records of customer interactions in the database. ○ Monitor lead status and ensure timely follow-ups. 4. Sales Oriented Tasks : ○ Apply sales acumen to identify opportunities and close deals. ○ Collaborate with the team to achieve monthly and quarterly sales targets. Key Requirements: Minimum 1+ year of experience in customer service, online support, or e-commerce, with a focus on personalized customer engagement. Strong written and verbal communication skills with a friendly, professional, and solution-oriented approach. Experience with tools like Shopify, Zendesk, Gorgias, or similar platforms is a plus. Ability to handle customer concerns calmly and resourcefully, delivering top-tier service. Excellent organizational skills and keen attention to detail. Comfortable working independently in a remote, fast-paced environment. Must be fluent in Telugu and English (both spoken and written). Get to know us better; Elewrap Elewrap is a premium return gifting studio designed to make every celebration—especially kids’ birthdays—joyful, meaningful, and effortless. Founded by a mom who struggled to find thoughtful and coordinated return gifts, Elewrap was born out of the desire to make gifting simple, beautiful, and personal. We specialize in curating customized, theme-aligned hampers that are adorable, practical, and memorable. Each hamper includes unique activity kits and eco-friendly keepsakes, thoughtfully packed with creativity and care. Created by a mom. Loved by families. Job Types: Full-time, Permanent Pay: ₹15,000.00 per month Benefits: Cell phone reimbursement Flexible schedule Work from home Education: Bachelor's (Preferred) Experience: Customer support: 1 year (Required) Location: Hyderabad, Telangana (Preferred) Work Location: In person
