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Job Description: International Voice Process (Motor Insurance) Position : International Voice Process Domain : Motor Insurance Experience : 1 Year of International Voice Process Experience Location : Noida Salary : 6.5 LPA (49k in hand or 30% hike on the last drawn salary) Shift Timings : Rotational Shifts with Rotational Offs Working Days : 5 Days a Week (2 Days Off) Facilities : Both-side Cab Facility Rounds of Interview : HR Interview, SpeechX, Operations Round, VNA (Voice and Accent) Job Summary: We are hiring for an International Voice Process in the Motor Insurance domain for a leading BPO company. This is an excellent opportunity for candidates with previous experience in international voice processes, especially in motor insurance, and strong communication skills. If you're looking for a dynamic work environment with competitive compensation and benefits, this is the right role for you! Key Responsibilities: Customer Support : Manage inbound and outbound calls related to motor insurance inquiries, providing customers with detailed information about their policies, claims, and related queries. Problem-Solving : Assist customers in resolving issues related to their motor insurance coverage, claims processing, and other concerns, ensuring timely and accurate resolutions. Policy Guidance : Explain various motor insurance products, their benefits, terms, and conditions, and help customers make informed decisions. Documentation & Record-Keeping : Accurately document customer interactions, policy updates, claims, and resolutions in the system while maintaining confidentiality. Quality Standards : Consistently meet quality standards for customer interaction, ensuring that customer satisfaction and first-call resolution metrics are achieved. Collaboration : Work collaboratively with internal teams to ensure smooth case handling and policy issuance. Engage in regular communication with supervisors to address complex issues. Adherence to SLAs : Ensure that all interactions comply with service-level agreements (SLAs), including response time, issue resolution, and customer follow-up. Skills & Qualifications: Educational Qualification : Minimum of Undergraduate or Graduate (any discipline). Experience : At least 1 year of experience in an International Voice Process (preferably in BPO or call center environment). Communication Skills : Excellent verbal and written communication skills in English. Should be able to handle international customers and maintain a professional tone. Technical Skills : Basic knowledge of computer systems and proficiency in MS Office. Ability to navigate multiple systems while on calls. Work Experience Criteria : No employment gap of more than 6 months in the last 2 years . Adaptability : Ability to work in rotational shifts and be flexible with changing schedules. Package & Benefits: Salary : 6.5 LPA In-hand Salary : 49,000 per month or a 30% hike on your previous salary (whichever is applicable). Cab Facility : Both-side cab facility for your convenience. Leave : 5 working days with 2 days off. Medical Benefits : Health insurance and other perks as per company policy. Interview Process: HR Interview : Initial screening for eligibility and basic fitment. SpeechX : Assessment of your communication skills (clarity, tone, fluency). Operations Round : Testing your problem-solving skills and knowledge of the motor insurance process. VNA (Voice & Accent) : Evaluation of your accent, pronunciation, and ability to handle calls in an international setting. Why Join Us? Career Growth : We provide ample opportunities for growth within the company, with various learning and training programs to enhance your career. Work-Life Balance : With 5 working days a week and rotational shifts, you can balance work and personal life effectively. Supportive Environment : A positive and collaborative workplace that encourages employees to thrive and succeed. Global Exposure : Opportunity to work with international clients in a dynamic, fast-paced environment. Interested Candidates can contact us at : Phone : 7030935444 Email : rohan.gujar@spes.in Feel free to share this job opening with your friends or colleagues who may be interested. If you meet the above criteria and are ready to take on a challenging yet rewarding role, we encourage you to apply now!
