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Job Description Customer Success Services (CSS) is a unit within the Oracle’s Customer Service Organization that establishes long-term relationships with many of Oracle's customers through annuity-based service contracts and project-based one-time services. CSS services team sells from a broad IT-services portfolio both on a fixed price and T&M basis. CSS services are typically requested by large Oracle customers that require the utmost attention to real mission-critical applications and processes. CSS covers the majority of large-scale Oracle customers. Oracle Customer Success Services (CSS) provides unmatched, tailored support that ensures your organization’s Oracle technology investments deliver the cutting-edge innovation and performance your business requires to compete, all while coexisting within your IT environment. CSS is an industry-leading expertise with the highest customer satisfaction to support organizations’ business every step of the way. Responsibilities Lead complex solutions and work with Product SME's for Solution Design Lead Customer workshop, understand the solution and gaps Take ownership forthe solution approach design, and lead the Technical Delivery Team Articulate best practices, understand customer pain points and challenges to arrive at the best fit solution. Build a complete project plan,a phased approach, and resource planning for the complex migration project. Stitch together dependencies across multiple products Act as a Trusted Adviser for customer's business problem Skills 15+ years of Experience in cloud technologies, managing implementation and migration projects. Experience in Discovery & Analysis, Creating Solution Design & Plans. Proven Solution Lead with experience in Large Cloud migrations and Data center migrations. Multi-Domain Expertise (Cloud Infra, Database, Middleware, Applications). Strong Troubleshooting experience covering one or more Oracle Products (Database, Middleware, Applications). Strong persuasive communication skills, presentation skills, documentation & writing skills. Qualifications Career Level - IC4 About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Show more Show less
