L1 Support

Job Description

Key Responsibilities Branch Infra Monitoring and Maintaining uptime Dialler support (Outbound , Inbound ,PRI, GSM Firewall support Asset Management. Network support and administration Maintain internal infrastructure requirements including, laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates; support internet, intranet, LANs, WANs, Wireless and network segments. Server support and Administration - Windows / Linux Application testing and Performance monitoring Handle the Business escalation and ensure the support resolve the issues on time Branch Incident management and root cause analysis Raise the service request and Coordination with service provider for any service outage and follow-up the matrix Desktop, laptop, Tab allocation and troubleshot issues (L1/L2) Support for Retails ( IT Infrastructure) Remote support Education and Experience Any Bachelor degree required. 0-2 Years