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Hiring Technical Support Analyst for UK Shift

0 - 3 years

3 - 7 Lacs

Bengaluru / Bangalore, Karnataka, India

Posted:2 days ago| Platform: Foundit logo

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Skills Required

Technical Support Technical Voice Process

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities : Provide technical support and troubleshoot Microsoft product-related queries (Windows OS, Office Suite, etc.) Resolve issues related to software installation, system configuration, and performance Deliver excellent customer service by communicating effectively and addressing client concerns professionally Assist clients via various channels, including phone, email, and chat, with technical troubleshooting steps Log and document all technical issues in ticketing systems and escalate complex issues when necessary Provide step-by-step instructions to customers to resolve technical problems Ensure a high level of customer satisfaction through timely issue resolution Skills & Qualifications : Graduate in any discipline (freshers are welcome) Strong knowledge of Microsoft technologies (Windows, Office, etc.) Excellent oral and written communication skills Ability to multitask and prioritize in a fast-paced environment Strong problem-solving and troubleshooting abilities Willingness to work in shifts

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Kausthuba Kimmane Mohan (Proprietor of Rivera Manpower Services)

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