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Hiring Senior Customer Support For JP Morgan Chase!ICTC UPTO 7.5LAC

1 - 6 years

4 - 7 Lacs

Bengaluru / Bangalore, Karnataka, India

Posted:2 days ago| Platform: Foundit logo

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Skills Required

Time Management Customer Service Technical Support crm software Product Knowledge

Work Mode

On-site

Job Type

Full Time

Job Description

Description We are seeking a Senior Customer Support professional to join our team at JP Morgan Chase. The ideal candidate will have 1-6 years of experience in customer support, providing exceptional service and resolving client issues efficiently. This role requires a proactive approach to customer interaction and a commitment to enhancing the overall customer experience. Responsibilities Provide exceptional customer service to clients via phone, email, and chat. Resolve customer queries and issues in a timely manner. Maintain a detailed understanding of JP Morgan Chase products and services. Document customer interactions and feedback accurately in the system. Collaborate with team members and other departments to enhance the customer experience. Identify trends in customer inquiries and suggest improvements to processes. Skills and Qualifications Bachelor's degree in any field or equivalent experience. 1-6 years of experience in customer support or related field. Excellent verbal and written communication skills in English. Strong problem-solving abilities and a customer-centric mindset. Proficiency in using CRM software and Microsoft Office Suite. Ability to work in a fast-paced environment and manage multiple tasks effectively. Strong attention to detail and organizational skills.

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