Guest Relations Associate

Job Description

Key Responsibilities: Welcome and greet guests warmly upon arrival. Escort guests to their tables/rooms or coordinate with relevant departments. Assist guests with check-in/check-out procedures (if in hotel setup). Address guest queries, concerns, and complaints promptly and professionally. Maintain a high level of guest satisfaction through proactive service. Coordinate with other departments (housekeeping, F&B, reservations) to ensure seamless service delivery. Maintain updated records of guest preferences and feedback. Upsell services and facilities whenever appropriate. Ensure the reception/lobby area is neat and presentable at all times. Support the team during events or VIP guest visits. Requirements: Minimum qualification: Graduate (Hotel Management background preferred). 1–3 years of experience in guest relations or front office (freshers with excellent communication skills may also apply). Excellent verbal and written communication skills. Pleasing personality and positive attitude. Strong problem-solving and interpersonal skills. Proficiency in English; knowledge of other languages is a plus. Willingness to work in shifts, including weekends and holidays. Job Types: Full-time, Permanent Pay: ₹8,086.00 - ₹25,000.00 per month Benefits: Food provided Health insurance Provident Fund Schedule: Day shift Work Location: In person Application Deadline: 14/06/2025 Expected Start Date: 16/06/2025