Export Sales Coordinator

Job Description

Job Title: Export Marketing Coordinator – Evvolution Department: Export Marketing / International Sales Location: Morbi, Gujarat 363642 Reports To: Export Marketing Manager / Director – International Sales ⸻ Job Summary: The Export Marketing Coordinator is responsible for supporting and executing international marketing activities that drive global sales of ceramic tiles. This includes coordinating promotional campaigns, managing customer communications, handling trade documentation, and supporting the sales team in building and maintaining client relationships across international markets. ⸻ Key Responsibilities: Expanded Responsibilities of a Sales Coordinator (Tiles Industry): 1. Order Processing & Sales Support Receive and process domestic and export sales orders accurately. Coordinate with production and inventory teams to ensure stock availability. Issue sales order confirmations, invoices, and packing lists in coordination with accounts and dispatch teams. Monitor order progress from receipt to delivery, ensuring on-time dispatch. 2. Client Communication & Relationship Management Serve as the main point of contact for clients regarding product inquiries, order status, and after-sales issues. Maintain strong relationships with distributors, retailers, or international clients. Resolve customer complaints or escalate them to relevant departments with timely follow-up. 3. Coordination Between Departments Liaise with production, warehouse, accounts, and logistics departments to ensure seamless order fulfillment. Coordinate with the marketing and export documentation teams for product promotions and shipping formalities. Align with quality control teams to ensure product inspection and packaging standards are met. 4. R eporting & Data Management Prepare daily, weekly, and monthly sales reports for management review. Track sales targets, order pipeline, and customer activity in CRM systems or spreadsheets. Monitor outstanding payments and support accounts receivable by following up with customers for dues. 5. Product & Price Management Keep updated records of product SKUs, specifications, and pricing for different markets. Assist the sales team in preparing quotations, tenders, or dealer proposals. Communicate any price revisions or product changes to customers and internal teams promptly. 6. Sales Forecasting & Planning Assist in preparing sales forecasts based on customer demand trends and order history. Analyze sales data to identify opportunities or slow-moving items. Coordinate with inventory and procurement teams to avoid stockouts or overstocking. 7. Marketing & Promotional Activities Distribute marketing materials (catalogs, brochures, samples) to prospective and current customers. Support digital marketing campaigns or exhibitions by tracking leads and responses. Help coordinate promotional offers and update clients accordingly. 8. CRM & Database Management Maintain an up-to-date client database with contacts, sales history, and communication logs. Ensure timely data entry and use of CRM tools to track leads, quotations, and follow-ups. Generate customer-specific reports for analysis or presentations. 9. Compliance & Documentation Ensure all internal sales processes comply with company policies and regulatory guidelines. Assist in preparing compliance documentation for export shipments or government audits if required. 10. Team Collaboration Provide administrative support to the field sales team or area sales managers. Schedule meetings, demos, and client visits when needed. Train new coordinators or support staff in standard operating procedures Qualifications: Bachelor’s degree in Marketing, International Business, or a related field. 0–1 years of experience in export marketing, preferably in ceramics, tiles, or building materials industry. Skills Required: Good understanding of international marketing and branding principles. Strong verbal and written communication skills in English (additional languages are a plus). Proficiency in MS Office, CRM tools, and digital marketing platforms. Basic understanding of export documentation and INCOTERMS is preferred. Creative mindset with strong attention to detail and organizational skills. ⸻ Personal Traits: Energetic, proactive, and result-driven. Able to multitask in a fast-paced environment. Willingness to travel internationally for trade shows or client meetings if required. #Exportsalescoordinator #Export #morbi Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹30,000.00 per month Benefits: Flexible schedule Food provided Health insurance Paid sick time Schedule: Day shift Work Location: In person