Customer Service Specialist

Job Description

Post :Customer Support Specialist Experience : Min 3 yrs to Max 6 yrs BPO or KPO exp is must Strong Communication skills Company Name: CRIF Solutions Pvt Ltd (https://www.crif.com/) Company Profile CRIF Solutions is a captive business center of CRIF businesses across the globe. CRIF is a global leader in credit bureau services, business information systems, and credit and risk management solutions to support banks and financial institutions, insurance companies, telecommunication, utilities and general businesses in every phase of the customer relationship cycle. From strategic planning to the final acquisition and management of the client's portfolio. CRIF also allows consumers to access their credit information and assists them in making more secure decisions in credit and real estate market Job Description • Manage daily incoming loan volumes for every Lender and to ensure the completion of work within SLA. • Coordinate with counterpart in US, Dealerships or Lenders for fast resolution and quick funding of customer’s car loan. Need to Review and validate loan documents as per procedure and forward it to the Funding team. Manage quality of work and maintain team quality target. • Achieve daily required required KPI’s (Attendance, Production, AHT, Attributes, quality score) • Need to manage all Lender specific process update. Also share the same with entire team and keep record of all process update. • Work within established regulation and adhere to US Law requirements all the time. Supplementary: • Language skills: fluent English • Excellent customer service skills some ability to manage clients through phone calls and emails with the utmost professional conduct Intermediate experience in Microsoft Office tools (Word, Excel, PowerPoint) • Ability to multi-task at a Self-learning ability and high initiative encouraged Show more Show less