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Customer Service Executive

Customer Service Executive

PAREKH

3 - 8 years

2 - 6 Lacs

Navi Mumbai, Thane, Kalyan/Dombivli

Posted:3 months ago| Platform:

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Skills Required

Order To Cash Order Fulfillment OTC Order Taking Order Management Inco Terms SAP Sales Order Processing Order Processing Sales Order CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position: Customer Service Specialist Job Location: Airoli Your job responsibility would be to act as an administrator to triage cases in CRM according to the designated business or group of businesses. You will be responsible for catering to Foundational customers and be a part of the entire order handling and order fulfilment process. You are a self-motivated person with ability to use initiative and thrive on responsibility. And also, capable to work effectively in small teams and be willing to continuously develop knowledge and skills. Responsibilities Be an administrator to triage cases in CRM according to the designated business or group of businesses and customers, handling priority and foundational customers with a high degree of complexity. Order to Cash Process & Inco Term Be a part of the entire order handling and order fulfilment process. Maintain a thorough knowledge of the company's products, applications, and service offerings within the assigned business portfolio. Strengthen customer intimacy by developing solid relationships, understanding customer needs, and gathering market intelligence. Coordinate activities at assigned customer accounts, proactively address issues, and implement solutions. Maintain service levels according to business prioritization. Differentiate between customer requirements and the company's capabilities, choosing the best and most cost-effective solutions. Qualifications Required a bachelors degree. 2 years to 3 years of working experience in similar roles Preferred Skills Problem solving and communication skills Costumer Service and business process acumen Additional notes The ability to accommodate a flexible schedule aligned with international time zones is essential.

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PAREKH

www.parekhtech.com

Technology, Data Analytics

Austin

50-100 Employees

28 Jobs

Key People

Arjun Parekh

CEO
Maya Patel

CTO
Rajesh Kumar

CFO

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