Job
Description
Providing Enterprise level product support to clients (internal and external) via phone and email. Resolving assigned incidents within the SLA timelines working with internal(L3/IT/Development) and external(clients/vendor) resources. Documenting all resolution activities, communication related to support request/Incidents in the respective support/incident ticket. Maintaining status of issues in incident tracking system and performing appropriate follow-up on escalated issues. Participating in new product roll outs, maintenance releases, testing, documentation and operational improvement projects. Contributing to Knowledge Base in conjunction with the execution of issue resolution duties. Your Skills and Expertise To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications: BE/ BCA/ MCA, BSc (Computer Science) or related field 0-2 years experience either as a Product/Application Support Engineer for Enterprise Applications providing support to US or International Customers Excellent communication skills both written and verbal. Demonstrated strong customer service/support skills Knowledge of some or all of the following is required: Microsoft operating systems, networking and Internet technologies, databases including MS SQL, Oracle, MySQL, VBS/VBA, IIS/Apache, Java Scripting and Microsoft Office Suite Problem-solving skills with complex software installations of Enterprise applications Knowledge of Health Care Domain, Medical Transcription, HL7, HIS, Radiology Information System (RIS) Core Competency Incident Management Experience in Health Care Domain (Preferably HIS) L2 Support, HL7, HIS and RIS Technical Skills Required: Networking Concepts, Web Servers (IIS Apache) Database (DDL DML commands in MySQL, Oracel MS SQL) Programming Concepts (conditional statements, exceptions etc.) Debugging Skills Knowledge on webservices, DLLs, APIs HL7 (Optional) Radiology Information System (RIS), Health Information System (HIS), PACS, EMR, EHR (Optional) VB Scripting
