Sr Associate App/Prod Support

Job Description

Job Description: Key Responsibilities: Provide operation support for production systems and applications, ensuring their optimal performance and availability. Ensure data accuracy and perform backload of missing data into production system Monitor system performance and respond to incidents promptly, following established procedures for resolution. Perform routine maintenance tasks, including backups, patching, and updates on On-Prem and Azure environment. Collaborate with senior team members to deploy new releases and updates, ensuring minimal disruption. Troubleshoot and resolve issues related to data integrity, application performance, database connectivity, and server configurations. Document support activities, incidents, and resolutions in the ticketing system. Participate in shift rotations, ensuring continuous support coverage. Implement and maintain automation scripts for routine tasks using Python, Java, Shell Scripting. Create and monitor Grafana dashboards. Shift: Rotational Shifts (1PM-10PM, 5:30PM-2:30AM IST) Technical Skills: Programming : Java, Shell Scripting Operation Experience : Large scale enterprise applications, Data intensive operations. Database : PostgreSQL, Snowflake DevOps Tools : DevOps, Jenkins, Docker, Kubernetes, JFrog, Grafana Operating Systems : Linux/Unix Cloud Experience : Experience with cloud platforms (Azure) is an advantage Qualifications: Bachelors degree in Computer Science, Information Technology, or a related field. 2-5 years of experience in operations support, system administration, or a similar role. Familiarity with DevOps principles and practices. Good understanding and working experience on SQL. Proficiency in programming and scripting languages (Java, JavaScript, Python, Shell) and automation. Hands-on experience with cloud platforms (Azure) is a plus. Familiarity with CI/CD tools (Jenkins) and containerization technologies (Docker, Kubernetes) is an advantage. Strong problem-solving skills and the ability to work under pressure. Excellent verbal and written communication and teamwork skills. Willingness to work in a rotational shift environment, including nights and weekends. Experience in Snowflake, Droid framework is a plus. Preferred Qualifications: Experience with Java back end application development and support. Basic knowledge of production operations best practices. Previous experience in a 24/7 support environment. Location: IND:KA:Bengaluru / Innovator Building, Itpb, Whitefield Rd - Adm: Intl Tech Park, Innovator Bldg It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Job ID R-59820 Date posted 03/21/2025