Staff Associate Work Center Tech Supt

Job Description

Roles and Responsibilities of CMC Tier-1.5 Support Engineer: Is responsible for performing technical analysis/troubleshooting of software, hardware and transport facilities using various diagnostic tools in support of efficient network operations. Main point of contact for carriers and customers. Performs PTT follow up and troubleshooting until transport issue is resolved. Mainly interfaces with carriers and various internal customers. The individual is responsible for, but not limited to, technical data validation, equipment list, IP addressing, router verification, assessment, technical evaluation, technical troubleshooting, problem solving and application test. The position requires the individual to be responsible for the maintenance of dedicated wide area internet and data connections at various speeds from the AT&T network to various customer locations, worldwide. Individuals will participate in a team that is dedicated to support all type of services/markets therefore must quickly learn and adapt to new processes, tools and technologies. The technical function mentioned above requires technical knowledge of: Routing, Network topology, TCP/IP protocol, (BGP, OSFP, RIP, MPLS, and EIGRP) Data communications: OCX, T3, fractional T3, T1s and fractional T1, E1 and Fractional E1, DSL, ATM, Frame Relay, Ethernet. Hardware/Circuit infrastructures: SDH, PDH, DWDM, multiplexer, bridges, DACS. CSU/DSU Router skills (Cisco, Junipers) LAN skills Soft Skills: Strong Communications and teamwork spirit are necessary to organize outside customers, contractors, AT&T managers and non-management personnel in order to restore the service. This position has the overall responsibility for maintenance issues until technical resolution. Bachelor s degree from a technical school is mandatory. Fluency in English, any additional language skills are a plus. Working Time: Must be available to work on shifts (8 hours + 1 hour break) including weekends and holidays.