Product Support Analyst/Manager

Job Description

We are pleased to share an exciting job opportunity for the Senior Product Support Analyst/Manager. Location- Chennai Skill Set- Programmatic skill + Product Support Desirable Experience: Minimum 1-2 years of experience in software support or equivalent relevant experience Bachelors degree in Marketing, Advertising, Economics, Computer Science, Information Systems, Business Analytics, or related field OR equivalent professional work experience Excellent customer service skills Strong problem solving/analytical mindset Solid experience of customer issue management tools (e.g. JIRA, Zendesk) Minimum 1 years of experience working with reporting tools (ideally Tableau or Looker) Excellent written and spoken communication skills Sound understanding of ITIL best practices Desirable Skills: Experience or background in technical support Experience or background in AdTech or Digital Advertising ecosystem Experience in building/implementing support processes Some Project Management experience Understanding of Advertising APIs ITIL Qualified In case you wish to pursue this role, please share your updated CV to "bindu@hr-central.in" along with the following details: Current CTC: Expected CTC: Notice Period: Current Location: