Job
Description
We are seeking a highly skilled Process Re-engineering Manager to join our team. This role involves managing relationships with key stakeholders, leading process re-engineering projects, and driving process optimization across various customer groups. The ideal candidate will have strong experience in process analysis, project management, and stakeholder engagement. Stakeholder Management: Build and manage relationships with key business stakeholders at all levels to identify and deliver new process re-engineering opportunities. Opportunity Generation & Prioritization: Assist in generating and prioritizing opportunities across various Process Solutions customer groups, creating measurable roadmaps focused on quick wins and short/mid-term implementations. Process Diagnostics & Assessments: Conduct process diagnostics through stakeholder interviews, improvement workshops, and current state process mapping. Identify key gaps and improvement areas and prioritize recommendations. Project Leadership: Lead projects independently or in collaboration with GBS Process Solutions team members. Work closely with business SMEs and technical specialists to deliver process re-engineering, automation, and process mining dashboards. Automation/Process Mining Scope: Assess automation/process mining scope, business value/cost, and develop accompanying business cases. Risk Due Diligence: Evaluate risk factors including complexity, business criticality, compliance, and regulation. Change Management: Guide and support business readiness for transition to go-live. Support adoption and sustainment through embedded change management and user experience. Collaboration: Work closely with other capability teams within GBS Process Solutions to define and embed standardized approaches for lean mindset/process optimization, including standards, methodologies, tools, and best practices. Essential Requirements: Certification: Six Sigma or Lean Management Green Belt certified. Experience: Proven experience in analyzing and redesigning complex, multi-function business processes using recognized techniques such as Lean Six Sigma or Kaizen. Project Management: Demonstrated experience in leading medium-profile projects and change management activities. Skills: Strong stakeholder management, influencing, and presentation/oral communication skills. Attributes: Energetic, self-motivated, with strong analytical skills and the ability to discover and interpret business change requirements Time Management: Ability to manage multiple tasks and projects simultaneously in a fast-paced environment. Adaptability: Thrives in an evolving environment, willing to adapt responsibilities to meet strategic priorities. Remote Work: Comfortable working virtually in a global environment. Travel: Willingness to undertake domestic and international travel as required. Language: Fluency in English. Desirable: BPM Capabilities: Significant experience with BPM capabilities such as Process/Task Mining, Robotics Process Automation, Low Code automation, BPM, and workflow tools. Industry Experience: Experience and proven results in change projects within the Pharma industry. Methodology Experience : Experience with Agile methodology. Global Experience: Proven experience working in a global context.
