Phone Banking Officer In Mohali

Job Description

Join Our Team as a Phone Banking Officer in Mohali! Are you passionate about delivering exceptional customer service? Do you have a flair for communication and problem-solving? We invite you to be the voice of our bank, assisting customers with their banking needs over the phone. Key Responsibilities: Customer Support: Handle inbound and outbound calls, addressing inquiries and resolving issues promptly. Product Guidance: Provide information on banking products and services, helping customers make informed decisions. Sales Opportunities: Identify and promote relevant banking products to customers, enhancing their banking experience. Record Maintenance: Accurately document customer interactions and transactions. Qualifications: Graduation in any discipline. Excellent verbal communication skills in English and Hindi. Prior experience in customer service or call center roles is a plus. Ability to handle high call volumes. Why Join Us? Competitive salary with performance-based incentives. Comprehensive training and career development opportunities. Supportive work environment fostering growth and teamwork. Job Type: Full-time Pay: ₹12,000.00 - ₹18,000.00 per month Schedule: Morning shift Supplemental Pay: Performance bonus Ability to commute/relocate: Mohali, Punjab: Reliably commute or planning to relocate before starting work (Required) Experience: Sales: 1 year (Preferred) Work Location: In person