Call Center Specialist - Doctor Relations

Job Description

Job Title: Operations Executive – Doctor Relations Location: Gurgaon, Haryana Job Type: Full-time Experience: 2-4 years exp (Healthcare specific) Job Summary: We are looking for a Customer Care Executive – Doctor Relations to manage and enhance relationships with doctors on our platform. The ideal candidate will act as a key point of contact for doctors, ensuring seamless onboarding, engagement, and support. Key Responsibilities: • Communicate with doctors via phone, email, and WhatsApp to address queries and concerns. • Present and demonstrate products effectively to showcase its value. • Assist in doctor onboarding, profile creation, and verification on the platform. • Maintain and update doctor records, ensuring accuracy and completeness. • Provide training and guidance on platform usage and best practices. Address concerns related to appointments, patient queries, or service-related issues. • Collect feedback from doctors to improve service quality and user experience. • Coordinate with internal teams to resolve doctor-related issues efficiently. Ensure a high level of satisfaction and long-term engagement with doctors. Requirements & Skills: • Education: Bachelor’s degree in any field (Healthcare, Business, or Communication preferred). • Experience: 2-3 years in customer service, healthcare, or relationship management. • Communication Skills: Excellent verbal and written communication in [English/Hindi/Other Regional Languages is a bonus]. • Sales acumen with strong communication skills. • Tech Skills: Familiarity with CRM tools, Excel, and healthcare platforms is a plus. • Soft Skills: Strong interpersonal skills, problem-solving ability, and a customer-centric mindset. Benefits: • Competitive salary and incentives • Career growth opportunities • Friendly and supportive work environment • Training and development programs Company Details: DocIndia is a fast-growing digital healthcare platform with a broad network of qualified and diverse doctors across India. Our aim is to provide patients with easy access to top-quality healthcare services by helping them find the best doctors and hospitals in their area whilst providing top-notch technical support for effective patient management for our registered medical service providers. Headquarters in Gurugram, we are committed to improving healthcare access and outcomes for all. Work Schedule & Office Details Workdays: Monday to Saturday Working Hours: 9:30 AM to 6:30 PM (Includes a 1-hour lunch break) Location: 5th Floor, ILD Trade Center Sohna Road, Gurugram, Haryana – 122018 Website: www.docindia.org Show more Show less