Job
Description
Human Resources Service Excellence, Automation and Process Improvement Analyst The Opportunity: Avantor is looking for an Automation & Process Improvement Analyst for the HR Shared Services team. He/She is responsible for providing driving efficiency, automation, and continuous improvement within the HR Shared Services function. This role will leverage technology, particularly ServiceNow and Workday , to streamline HR processes, enhance employee experience, and optimize service delivery. The ideal candidate will have expertise in HR operations, process optimization, and HR technology solutions. He/She is responsible for working independently under close supervision and executes the continuous improvement strategy and approach by translating business objectives into actionable projects. Engages with other departments to sustain, improve, and streamline all processes with a primary focus on safety, quality, delivery, and cost. As part of the Business Process Improvement Team, supervises change agents and team members on small project tasks. What were looking for Education: Bachelor's degree in HR, Business, Information Systems, or related field. Experience: 5+ years of experience in HR Shared Services, HR technology, or process improvement roles. Preferred Qualification: Strong expertise in ServiceNow and Workday HR modules. Experience with automation tools, workflow optimization, and process re-engineering. Proficiency in Lean Six Sigma methodologies (certification preferred). Strong analytical and problem-solving skills with experience in data analytics and reporting. Excellent communication and stakeholder management skills. Ability to drive change and implement scalable solutions in a global HR environment. How you will thrive and create an impact: Automation & Digital Transformation Lead the design and implementation of automation solutions within HR Shared Services, leveraging ServiceNow and Workday. Identify opportunities for process automation, AI-driven solutions, and self-service enhancements. Collaborate with and HRIS teams to configure, test, and deploy automation tools. Process Improvement & Optimization Analyze existing HR processes and identify areas for improvement using Lean, Six Sigma, or other process improvement methodologies. Standardize and document HR processes to ensure consistency and compliance. Develop and implement scalable solutions that enhance HR service delivery and employee experience. ServiceNow & Workday Administration Configure and optimize ServiceNow to enhance case management, employee portal experience, and knowledge management. Work closely with the Workday team to optimize business processes and integrations with HR Shared Services. Ensure seamless integration between ServiceNow, Workday, and other systems. Data & Analytics Utilize HR analytics and dashboards to monitor process effectiveness and identify improvement opportunities. Develop and track key performance indicators (KPIs) to measure HR Shared Services efficiency. Generate reports and insights to support data-driven decision-making. Stakeholder Collaboration & Change Management Partner with HRIT, and business stakeholders to align automation and process improvements with business objectives. Lead change management initiatives to ensure successful adoption of new technologies and processes. Provide training and support to HR teams on new tools and automated processes.
