Associate Center Manager

Job Description

Description The Operations function at Cultt is responsible for driving in-center sales, customer experience, inventory management, customer troubleshooting and people management. Key responsibilities 1. Sales: - Responsible for promoting and selling memberships to potential new clients - Walk-ins/Trials -Responsible for achieving target by driving conversion -Responsible for Upselling -Should maintain record of every interaction with new user -Should enter all details of customers, walks ins on internal tools 2. Operations: -Managing center experience and incremental enhancements -Timely Opening and Closing of the center -Inventory management: Ensure inventory of essentials, supplies and equipment, responsible for both stocking and re-ordering (rst-aid, stationary, water, towels etc.) -Managing classes and workouts -Ensuring punctuality of trainers and classes -Handle issues with respect to attendance, equipment and space availability -Customer interactions and troubleshooting -Interact with walk-ins and prospective clients -Improving member attendance through meet and greet, familiarity building and creating a welcoming atmosphere -Take feedback from members and partners about classes and document the same -Handle issues that may lead to consumer experience during or pre/post class -Center facility audits and inputs -Ensure that we do daily audits of the center and facility including all supplies and essentials