Application Support Engineer

Job Description

Job Summary : As an Application Support Engineer , you will serve as a critical resource in ensuring the smooth operation of business systems. You will take on the role of a software detective, troubleshooting and resolving issues across various system components, especially in the domain of Electronic Medical Records (EMR). Your day-to-day activities will involve identifying, analyzing, and resolving software-related issues to maintain seamless business operations. Roles & Responsibilities : Independently Manage Tasks : Perform duties with minimal supervision, becoming a Subject Matter Expert (SME) in the field. Active Team Participation : Contribute actively to team discussions and collaborate to find solutions to work-related problems. Proactive Issue Resolution : Identify and address software-related issues before they impact operations. Cross-Functional Collaboration : Work closely with other departments to resolve system challenges efficiently. Software Solutions Implementation : Develop and deploy software enhancements aimed at optimizing system performance. System Audits : Conduct regular audits of systems to ensure data integrity, security, and optimal functioning. End-User Support : Provide technical support and guidance to users experiencing software-related issues. Professional & Technical Skills : Must-Have Skills : Proficiency in Electronic Medical Records (EMR) systems. Strong understanding of Database Management Systems (DBMS). Experience with troubleshooting and debugging software applications . Knowledge of the ITIL framework for service management. Hands-on experience with incident management tools and issue tracking. Additional Information : Experience : Minimum of 2 years of experience working with Electronic Medical Records (EMR) . Work Environment : This is an in-office position based in Hyderabad . Work from office is mandatory on all working days. Education : A 15-year full-time education is required.