Application Support Engineer

Job Description

Job Description Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Endpoint Configuration Manager Good to have skills :Microsoft Application Virtualization, Microsoft PowerShell Minimum3year(s) of experience is required Educational Qualification :15 years full time education Job Summary: As an Application Support Engineer , you will be responsible for identifying and resolving issues within critical business systems. Your role will focus on troubleshooting and ensuring smooth operations of software applications. You will act as a key problem solver, enhancing system performance and providing support across various platforms. Roles & Responsibilities: Subject Matter Expert (SME) : Expected to become an expert in the field and perform tasks independently. Team Collaboration : Actively participate in team discussions and contribute to problem-solving efforts. Problem-Solving : Proactively identify and resolve software-related issues to minimize system disruptions. Cross-Functional Collaboration : Work with cross-functional teams to address complex system challenges. Software Solutions : Develop and implement software solutions aimed at enhancing overall system performance. End-User Support : Provide technical support and guidance to end-users, ensuring their queries are resolved. Documentation : Maintain detailed documentation of system configurations and troubleshooting procedures for reference. Professional & Technical Skills: Microsoft Endpoint Configuration Manager : Proficiency in Microsoft Endpoint Configuration Manager (MECM) to configure, deploy, and manage software applications across systems. Microsoft Application Virtualization : Familiarity with Microsoft Application Virtualization is a plus, ensuring effective application management. Software Troubleshooting : Strong ability to troubleshoot software-related issues, employing problem-solving techniques to resolve incidents efficiently. PowerShell Scripting : Knowledge of Microsoft PowerShell scripting for automating administrative tasks and resolving system issues. System Configuration and Deployment : Experience in system configuration and deployment , ensuring seamless software setup and execution. Log Analysis : Ability to analyze system logs and identify problems quickly to facilitate fast issue resolution. Additional Information: Experience : A minimum of 3 years of experience with Microsoft Endpoint Configuration Manager . Location : This position is based in Jaipur . Education : A 15 years full-time education is required.