Job
Description
Accountable for securing supply stock shortages management, ensuring agility and reliability, supporting an amazing customer experience. Interacts and collaborates internally with relevant departments, setting and aligning priorities to meet customer expectations and needs. What you ll do Accountable for complex decision related supply and stock management activities without direct customer interaction, adopting customer centricity mindset within day-to-day interactions with stakeholders (set and meet expectations, stress-free experience, maintain a positive professional demeanor). Stock Management: Orchestrate and prioritize customer needs vs. Supply Chain capabilities, monitoring stock levels (incl. material lifecycle) to secure availabilities to fulfill outstanding customer and intercompany orders, while minimizing costs. Ensure effective allocation execution in cases of shortages and force majeures across SBU in coordination with Supply planning, Product technology managers (PTM) and supply crisis team. Manage material lifecycle phase in/out in collaboration with CSX, Supply Planning, Material Master Data (MMD). Support ad-hoc requests (i.e. customer batch prolongation, mature stock, etc). Voice of Customer: Contribute to the understanding of customer needs, and expectations by providing relevant accurate supply and stock information to CSX team and specific customer solutions to ensure superior customer experience and error-free management. Customer Relationship Management (CRM) Data: Enter relevant information into the customer relationship management system after each contact with relevant team responsible to solve a customer request or issue and to ensure that the organization has quality data to enable effective customer retention and business development activities. Schedule follow-up actions. Customer Service Experience Operations: Provide a quality service to customers indirectly, supporting the identification of opportunities to secure new business or support retention. Responsibilities may include resolving supply chain/ customer issues and/or providing/managing data. Collaboration: Close collaboration with internal partners/functions (Customer Service Experience/ CSX, Center of Excellence/ CoE, Supply Planning, Material Management Data, Business Planning, Product Technology Management/ PTM), mainly via Service Cloud, judging and aligning priorities to meet customer expectations and needs vs. Supply Chain capabilities; monitor and ensure delivery of other functions commitments. Customer Experience Implementation: Support the implementation of differentiating customer experience initiatives, tools, and processes, including customer experience testing via CSX. Continuous Improvement: Contribute actively to reviewing existing operations in own area of work and generate new ideas to assist in identifying continuous improvements. Performance Management: Prioritize own workflow and ensure work is completed to the required standards of productivity, quality and timeliness; use KPI s, performance management systems and reports to improve personal performance. Supporting Systems: Utilize customer service supporting systems and tools (SAP Service Cloud), driving efficiencies and providing feedback to contribute to systems improvement (internal external use). Time Management Activities Planning: Plan own resources according to demand to ensure business continuity, enhance efficiencies and improve customer satisfaction. Actively participate in regular team meetings to align priorities. Compliance: Comply with Henkel Corporate Standards, Global SHE and Sustainability requirements. What makes you a good fit Minimum 2 years of experience in Supply Chain Bachelor s degree in business or a related field Experience into Stock Shortage Management, Product lifecycle maintenance, internal stakeholder management Some perks of joining Henkel Diverse national and international growth opportunities Globally wellbeing standards with health and preventive care programs Gender-neutral parental leave for a minimum of 8 weeks Employee Share Plan with voluntary investment and Henkel matching shares Best-in-class Group Medical Insurance policy covering employee, spouse and up to 2 children Competitive accident and term life policies for up to 3 times annual gross salary Progressive OPD policy of INR 30,000 for employee, spouse and up to 2 children .
