Job
Description
IBM Software Overview A career in IBM Software means you'll be part of a team that transforms customer challenges into solutions. Seeking new possibilities and staying curious, IBM Software is dedicated to creating the world's leading AI-powered, cloud-native software solutions. The company's renowned legacy creates endless global opportunities for growth and innovation. IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions professionals at the heart of IBM, where career development thrives. Your Role and Responsibilities Responsible for documenting incidents and problems per IBM Cloud IaaS Network Services standards and practices. Serve as a technical expert in troubleshooting, problem identification, and resolution of networking issues, including switches and routers from Cisco, Arista, Juniper. Work with various networking protocols/technologies and maintain hands-on experience with various network support tools. Make decisions based on risk, best practices, and business needs, clearly articulating decision points. Knowledgeable in handling data center environments and well-versed in automation (preferably Python) to reduce toil. Required Education Bachelor's Degree Preferred Education Master's Degree Required Technical and Professional Expertise Willingness to work in a shift environment and adhere to shift timings. Expertise in data center technologies and functioning (EVPN, RSVP, Spine and Leaf, L3VPN). Strong proficiency in networking conceptsboth Layer-2 (Port-channel, switching concepts) and Layer-3 (BGP, MPLS, VRF). Python coding skills with the ability to write automation scripts for improved efficiency. Active monitoring of the alert dashboard. Understanding of VPC and overlay terminologies. Strong troubleshooting, problem identification, and resolution skills. Solid experience in creating technical documentation for current and future network support needs. Ability to timeline incidents accurately and collaborate with external teams, vendors, and providers. Ownership mindset to drive the best-known solutions forward with continuous improvement. 6+ years of experience working on large-scale service provider networks. 4+ years of experience in routing and switching. Excellent verbal and written communication skills in English. Preferred Technical and Professional Experience Experience in a multi-vendor environment with Cisco, Juniper, and Arista networking solutions. Familiarity with the ITIL process. Valid networking certification from any vendor.
