Service Delivery Ops Team Lead

Job Description

Skill required: Compensation & Benefits - Compensation Program Design Designation: Service Delivery Ops Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs candidates with Compensation & Benefits experience The application of current concepts, approaches, techniques & terms to achieve organization goals by examining the forces that shape the development of comp strategies, plans, & policies. It includes salary administration, incentive plans & stock based programs; understanding of the factors of motivation, performance evaluation, labor market dynamics & budgeting; laws and regulations & the way comp programs are designed for specific job families, units/functions & levels of organization. What are we looking for? 3+ years of team handling experience 6+ years of Extensive and demonstrable experience Comp & Benefits/ER/GM/Performance management experience Experience of working on HCM system. Proven track record of leading HR Operations team. 4+ years of Client / stakeholder engagement in outsourcing environment Resilient and able to work under pressure Attention to detail & quality driven – in communications and all system transactions English language proficiency: Strong written & verbal communication skills - grammar, right word choice, sentence structure, precise / relevant content, smooth thought flow and the ability to present more information in a short span of time / space sensibly Analytical and problem-solving skills Continuous improvement mindset & Proficiency in Business Excellence Practices Strong MS Office and Excel skills Resilience and ability to work under pressure "Excellent interpersonal skills - can build effective relationships with internal and external stakeholders at all levels Client Interfacing skills (Email & Phone): Good Email etiquette, strong email drafting & keyboard skills and good phone etiquette / technique. " Team Work & collaboration. Basic Leadership and coaching skills Willing to work in flexible shifts & in weekends Versant score should be 62 Passing the psychometric test a must Work from Office - Mandatory New process transition Experience in HRO set up for multi- country support Multi-cultural awareness Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Show more Show less