Job
Description
We are seeking a talented individual to join our team at Marsh India Insurance Brokers Pvt Ltd. This role will be based in Mumbai, Pune . This is a hybrid role that has a requirement of working at least three days a week in the office. Product Support Lead – Employee Health & Benefits We are seeking a detail-oriented and customer-focused Product Support Specialist to join our dynamic team. This role will be responsible for delivering exceptional support to clients and internal stakeholders by leveraging domain expertise in employee health and benefits. The ideal candidate combines technical proficiency with in-depth knowledge of benefit programs and regulatory frameworks to ensure client satisfaction and product excellence. We will count on you to: - Serve as the primary contact for product-related inquiries, issue resolution, and technical troubleshooting specific to the Employee Health and Benefits domain. - Collaborate with cross-functional teams, including product management, engineering, and client services, to ensure seamless support and accurate issue resolution. - Analyze and interpret benefit plan details, compliance requirements, and user needs to provide targeted guidance and issue resolution. - Develop and maintain a strong understanding of our platform’s features and their application within health and benefit ecosystems. - Document support workflows, knowledge articles, and process improvements to foster self-service and efficiency. - Contribute to user training, onboarding, and knowledge sharing with a focus on enhancing the client experience and product adoption. - Provide feedback to the product team based on customer interactions to guide future enhancements and features. What you need to have: - 8+ years of experience in a client-facing support or product specialist role, preferably within HR tech, Insurance & employee benefits platforms. - Educational Qualification: Bachelor’s degree in Computer Science, Information Technology, or a related technical field. A master’s degree or technical certifications is a plus. - Strong knowledge of employee health plans, benefit administration, and regulatory requirements (e.g., ACA, HIPAA, COBRA). - Exceptional problem-solving skills and the ability to communicate complex concepts clearly and concisely. - Comfortable working in a fast-paced environment with evolving tools and processes. - Proficient in using support ticketing systems, knowledge base tools, and collaboration platforms. Preferred Skills: - Experience with benefits administration software or platforms. - Certification Requirement: PMP/CPM - Familiarity with data integration and APIs in the context of HR and benefits systems. What makes you stand out? Excellent communication and stakeholder management skills. Ability to work independently and drive outcomes with minimal supervision. Strong analytical and documentation skills. Demonstrated ability to manage cross-functional collaboration in a matrixed environment Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman . With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com , or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, caste, gender identity or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person. Show more Show less
