Application Support Engineer

Job Description

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Windows Desktop Management Good to have skills : Customer Service Operations Minimum 2 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving software-related issues to ensure seamless operations. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Proactively identify and resolve software-related issues. - Collaborate with cross-functional teams to troubleshoot and resolve system problems. - Document troubleshooting steps and solutions for future reference. - Provide technical support to end-users on software-related queries. - Conduct regular system audits to ensure optimal performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management. - Good To Have Skills: Experience with Customer Service Operations. - Strong understanding of desktop management tools and techniques. - Knowledge of troubleshooting software and hardware issues on Windows platforms. - Ability to communicate technical information effectively to non-technical users. Additional Information: - The candidate should have a minimum of 2 years of experience in Microsoft Windows Desktop Management. - This position is based at our Ahmedabad office. - A 15 years full-time education is required. Show more Show less