Zone Operations Manager (EasyDarshan - Bhatinda)

About the Role:

Zone Operations Manager

Key Responsibilities

1. Team Leadership:

   Lead Field Operations Executives and support staff to ensure all activities are executed effectively.

2. Target Achievement:

   Drive daily, weekly, and monthly targets through structured planning and team motivation.

3. Promotional Activities:

   Oversee BTL (Below-The-Line) outreach, including community engagement, standees, pamphlets, and public awareness activity execution.

4. Customer Registration:

   Ensure smooth and accurate door-to-door and on-ground data collection with complete adherence to process guidelines.

5. Selection Process Oversight:

   Supervise customer shortlisting and transparent processes, ensuring accuracy and compliance at every step.

6. Operational Coordination:

   Serve as the primary point of communication for local partners, liaison contacts, and service facilitators.

7. Issue Resolution:

   Manage on-ground challenges with a solution-oriented mindset, ensuring minimal disruption to operations.

8. Documentation & Reporting:

   Maintain structured MIS reports, daily progress logs, attendance updates, and activity documentation.

9. Cross-Team Collaboration:

   Work closely with regional teams, central operations, and field units to streamline processes.

10. Process Adherence:

    Ensure all activities follow company SOPs, quality standards, and compliance protocols.

Preferred Candidate Profile

1. Relevant Experience:

   7 to 5 years in field operations, sales activation, travel operations, or on-ground project management.

2. Leadership Skills:

   Strong ability to guide, motivate, and supervise diverse field teams.

3. Communication Skills:

   Excellent interpersonal and verbal communication skills to interact with customers and field partners.

4. Detail-Oriented:

   High attention to detail in documentation, customer registrations, and operational follow-through.

5. Problem-Solving:

   Ability to resolve field-level challenges quickly and effectively.

6. Technical Skills:

   Comfortable using smartphones, mobile apps, WhatsApp reporting, and basic MIS tools.

7. Educational Background:

   Graduate in any stream required.

8. Adaptability:

   Comfortable working extensively in the field with dynamic day-to-day requirements.

9. Language Skills:

   Fluency in local languages; basic English is an advantage.

10. Professional Traits:

    High integrity, discipline, confidence, and customer-first approach.