Zonal Collection Manager

Job Description

Role & responsibilities Ensure timely achievement of collections targets by formulating & executing collections strategy. Managing end to end collections for the lending business. Responsible for the development, monitoring and implementation of Loans Collections strategies. Identify and pursue opportunities that enhance the collectability of / financial return upon impaired assets by improving the decision tools, treatments and strategies used within Loans Collections processes. Own the day-day relationship with Credit Operations to execute strategies and enable delivery of portfolio Collections performance in line with agreed business plan and service level agreements. Publish key management information and collection scorecards on a regular basis to support business direction. Providing timely feedback and update to State Collection Head to track productivity and account-wise feedback and thereafter necessary action to be taken. Motivating, managing and counseling the Zonal/Regional/CMs to ensure their continued focus towards the achievement of overall Business target. Tracking efficiency & effectiveness of the Resolution/Recovery of the portfolio Daily basis and providing feedback to them. Interpersonal skills Preferred candidate profile Knowledge of NBFC regulations and guidelines Knowledge of communication and negotiation techniques Perks and benefits