Job Description

IENERGIZER Noida is Hiring - Preferably candidates from Delhi NCR to apply Job title: Zendesk Administrator ( Full time role/ Work from Office). NO Cabs. Zendesk, Absorb, Crowdin, Algolia, Playvox WFM, Playvox QM, JIRA, Confluence Location: Noida Sector 60 R esponsibilities and Duties:- Set up and manage Zendesk settings, including triggers, automations, and integrations with key systems, such as CRM and communication tools. Regularly audit the Zendesk platform for efficiency and lead projects to improve or expand the Zendesk setup based on your audits. Develop and maintain a comprehensive knowledge base within Zendesk for both customers and internal teams. Generate, analyze, and report on Zendesk metrics to guide improvements in customer service strategies. Lead internal training sessions to ensure team members maximize the platforms capabilities. Skills and Qualifications. Should be a Graduate ( Techinical) with atleast 5 + years of work experience, Should be a Team Player. R equired skills and Experience Proven experience as a Zendesk administrator with a strong understanding of Zendesks functionality. Should have atleast 5+ years of expereince in the same role. Demonstrated ability to configure and customize Zendesk settings and workflows Solid technical skills with experience in software integrations Excellent analytical skills with a track record of leveraging Zendesk reports to improve customer service delivery Preferred skills and experience A Zendesk administrator certification Experience integrating Zendesk with CRM systems like [mention systems used by your company] Excellent problem-solving and communication skills for effectively training and guiding team members in Zendesks use Adaptability to Zendesks updates and new features, new technologies, and a fast-paced work environment. Please forward profiles to Kailash. at kailash.kumar16@ienergizer.com CC to tanya.tandon@ienergizer.com Subject Line - Naukri Posting - Zendex Administrator