We're seeking a Senior Identity Management Security (IMS) Support Engineer (L3/SME) As a Senior Identity Management Security (IMS) Support Engineer (L3/SME), you will act as a Subject Matter Expert and escalation point for complex technical issues. Youll provide leadership, mentorship, and technical guidance to Level 2 engineers while ensuring the security and stability of customer environments. This role requires deep expertise in identity management technologies, strong troubleshooting skills, and a proactive approach to customer service and continuous improvement. At TeKnowledge , your work makes an impact from day one. We partner with organizations to deliver AI-First Expert Technology Services that drive meaningful impact in AI, Customer Experience, and Cybersecurity. We turn complexity into clarity and potential into progressin a place where people lead and tech empowers. Youll be part of a diverse and inclusive team where trust, teamwork, and shared success fuel everything we do. We push boundaries, using advanced technologies to solve complex challenges for clients around the world. Here, your work drives real change, and your ideas help shape the future of technology. We invest in you with top-tier training, mentorship, and career developmentensuring you stay ahead in an ever-evolving world. Why Youll Enjoy It Here: Be Part of Something Big A growing company where your contributions matter. Make an Immediate Impact Support groundbreaking technologies with real-world results. Work on Cutting-Edge Tech AI, cybersecurity, and next-gen digital solutions. Thrive in an Inclusive Team A culture built on trust, collaboration, and respect. We Care Integrity, empathy, and purpose guide every decision. Were looking for innovators, problem-solvers, and experts ready to drive change and grow with us. We Are TeKnowledge. Where People Lead and Tech Empowers. Role & responsibilities: Serve as a trusted advisor to customers, delivering expert-level support and guidance. Troubleshoot complex technical issues across diverse environments and technologies. Lead and mentor team members, providing escalation support and training. Own the customer experience and drive successful outcomes with urgency and accountability. Communicate effectively and empathetically with internal and external stakeholders. Ensure timely resolution of support cases to enhance customer satisfaction and retention. Participate in regional weekend and holiday coverage as needed. Contribute to regional and global projects and initiatives. Continuously improve technical and customer service skills. Follow company procedures and fulfill assigned responsibilities with consistency and initiative. Qualifications: Experience : 59 years in technical support and customer-facing roles. Education: Bachelor's degree in Information Technologies or a related discipline (required). Masters degree or technical certifications (preferred). High school diploma (required). Languages: English: Intermediate proficiency. Local language: Professional proficiency. Technical Skills Operating Systems : Microsoft Windows Server, Sun Solaris, Linux, HP-UX, AIX, z/OS Web Servers : Apache, Microsoft IIS, Sun One, Domino, IHS Application Servers : IBM WebSphere, BEA WebLogic, JBOSS Directory Servers : Sun One Directory Server, Microsoft Active Directory, CA Directory, LDAP Databases : Oracle, Microsoft SQL Server Networking & Protocols : TCP/IP, HTTP, DNS, SSL/TLS, NAT, FTP, SSH, Firewalls, QoS, PKI Authentication Protocols : RADIUS, LDAP, NTLM, Kerberos Troubleshooting Tools : Wireshark, tcpdump, browser developer tools Additional Tools & Technologies: Fiddler, Cisco IOS, load balancing, Memory Dump Analysis Endpoint Protection, IDS/IPS, Process Monitor/Explorer Mac OS, SQL, IIS, Apache, scripting Layer 7 API Gateway, Mobile Access Gateway, API developer portal Virtualization/Container tools: VMWare, Azure, AWS, Docker, OpenShift Software Development : Java, C/C++, Shell, Perl, SAML, SOAP, XML, HTML Federated Technologies : Experience with SAML2, OAuth2, OpenID Connect, LDAP (preferred) TeKnowledge is an equal opportunity employer, and we believe in celebrating – diversity, equity, and inclusion. We are committed to building an equitable environment by providing fair employment opportunities in our communities without regard to gender, ethnicity, socio-economic background, disability, marital and veteran status. Our employees join us in adopting, celebrating, and championing our drive towards building an equitable opportunity environment. We do not and will not ask you to send or share with us any sensitive personal data.
We’re seeking a highly skilled Senior Modern Workspace Provisioning Administrator to join our Digital Technology Services team. In this role, you will be responsible for ensuring seamless provisioning, configuration, and lifecycle management of end-user devices using Microsoft Intune, SCCM, and modern imaging technologies. The ideal candidate will bring deep technical expertise in endpoint management, a passion for automation, and a strong focus on end-user experience. You will work closely with IT, security, and compliance teams to optimize provisioning workflows, enhance system performance, and maintain security and compliance across the organization. Helping people thrive and grow in the modern digital world. YNV Group has been building successful businesses that deliver long-term value since 2010. As a privately owned holding company, we excel at identifying and addressing unmet market needs. With a global workforce of over 6,000 employees across the Americas, EMEA, and Asia, our portfolio spans technology, real estate, and financial services. Led by industry experts committed to sustainable growth and innovation, we prioritize building lasting relationships with our clients and partners, ensuring their needs remain central to our approach. The brands in our portfolio include: TeKnowledge, Everty, Sandglass, Monifai and Smart Factoring. Responsibilities Provisioning & Lifecycle Management Design, implement, and maintain modern device provisioning workflows using Microsoft Intune (Autopilot, ESP, Enrollment Profiles). Manage and optimize SCCM infrastructure for OS deployment, application packaging, and patch management. Develop and maintain custom device imaging solutions across hardware platforms. Automate provisioning tasks using PowerShell and other scripting tools. Documentation & User Support Create adoption materials, including manuals, presentations, and technical documentation. Maintain accurate documentation of provisioning processes, configurations, and SOPs. Provide technical support and training to end-users. System Performance & Security Monitor and troubleshoot provisioning failures, deployment issues, and endpoint compliance. Ensure data integrity, security, and compliance with company policies, GDPR, and PII standards. Collaborate with security and compliance teams to enforce device configuration baselines and policies. Participate in crisis management, incident response, and vulnerability assessments. Collaboration & Continuous Improvement Work closely with IT and business stakeholders to align solutions with organizational needs. Contribute to capacity planning, upgrades, and system optimization. Stay informed on new security technologies, systems, and services, proactively identifying opportunities for innovation. Qualifications Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field (required). Technical or Master’s degree preferred. 5–9 years of experience in device provisioning, endpoint management, or related IT roles. Proven experience with Microsoft Intune, SCCM, OS deployment, and application packaging. Hands-on experience with automation and scripting (e.g., PowerShell). Strong troubleshooting, analysis, and problem-solving skills. Infrastructure & Security certification or relevant experience/knowledge (required). Security certifications such as CompTIA Security+, CEH, CISSP, GCIH, or OSCP (advantage). ITIL v3/v4 Foundation (advantage). Analytical thinking and system performance optimization. Excellent verbal and written communication skills. Strong collaboration and project management abilities. Customer-service orientation with commitment to high-quality support. Proactive, adaptable, and eager to learn new technologies. Ability to manage multiple tasks/projects and meet deadlines. Knowledge of security best practices, compliance, and regulatory requirements (GDPR, PII). Professional fluency in English (written and spoken). YNV group is an equal opportunity employer, and we believe in celebrating – diversity, equity, and inclusion. We are committed to building an equitable environment by providing fair employment opportunities in our communities without regard to gender, ethnicity, socio-economic background, disability, marital and veteran status. Our employees join us in adopting, celebrating, and championing our drive towards building an equitable opportunity environment. We do not and will not ask you to send or share with us any sensitive personal data.
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